Please read this short piece on Mother Knows Best, published in Point of View online magazine on August 4, also a short video clip.
Susan explains why she often begins family governance work with the matriarch — the person who typically carries the family’s real relational history — and why that institutional knowledge, not just the balance sheet, determines whether wealth becomes a source of stability or division.
Last updated: August 4, 2026
I’ve worked with wealthy families for my entire career, and I have noticed patterns that repeat, regardless of geography, culture, or net worth.
Here’s one that has never really changed. It’s almost always the mother, or the grandmother, who carries the family’s real history, the parts nobody puts in writing. She’s the one who remembers that her son never got over the way his sister’s graduate school was funded while he was expected to figure it out himself. She knows that her daughter-in-law still feels like an outsider every Thanksgiving, even though everyone insists that everything is “fine.” She remembers which cousins haven’t spoken in three years and, more importantly, why no one ever talks about it anymore.
None of those things appear on a balance sheet. Yet those invisible relationships often determine whether a family’s wealth becomes a source of stability or a catalyst for division.
That is why, when I’m invited into a family to talk about legacy, governance, or preparing the next generation, I usually ask to begin with the matriarch.







